PCI compliance for hospitality
Take guest payment data out of PCI scope. A European PCI DSS Level 1 vault for hotels, restaurants and hospitality groups — tokenized cards for bookings, front desk, phone reservations and no-show charges, with EU data residency.
Hospitality touches cards everywhere
Online booking, OTAs, the front desk, restaurants, spas and call centres all handle guest cards — and folios often store them for the whole stay.
Many payment points
Booking engine, PMS, POS, spa and phone each handle cards, multiplying what falls into PCI scope.
Multi-property groups
Chains and franchises must keep every property compliant, not just head office.
Phone & front desk
Reception and call-centre staff regularly take cards by phone, pulling people and devices into scope.
No-shows & incidentals
Deposits, no-show fees and incidentals need a card you can charge later without storing the PAN.
Audit burden
Lean IT teams find a full SAQ D programme across many sites a heavy, ongoing cost.
Cross-border guests
International guests and OTAs make EU data residency and GDPR alignment essential.
A PMS that never sees a card number
Hosted fields & SDKs
Booking-engine card inputs send data straight to the vault and return a token — secure web and app payments with no PAN on your servers.
Front desk & phone
MOTO capture sends the card straight to the vault without displaying or storing it, keeping reception and call-centre payments out of scope.
No-shows & incidentals
Charge stored tokens for deposits, no-shows, late check-out and minibar incidentals, with no card data in your PMS.
EU custody
Card data is stored only in European data centres under PCI DSS Level 1, with GDPR-aligned residency.
Hospitality payments, answered
01 How does tokenization keep a hotel PCI compliant?
Guest card details are captured in hosted fields, by phone or at the front desk and sent straight to a PCI DSS Level 1 vault, which returns a token. Your PMS, booking engine and folios only ever hold tokens, so cardholder data never touches your systems and most properties qualify for SAQ A.
02 Can we charge no-shows and incidentals from a stored card?
Yes. A token represents a stored card you can charge later for no-shows, deposits, late check-out or minibar incidentals — without keeping the real card number in your PMS.
03 Does it work for phone and front-desk reservations?
Yes. Reception and call-centre staff can capture cards through a MOTO flow where the number goes directly to the vault and is never displayed or stored, keeping phone and desk payments out of PCI scope.
04 Is guest card data kept in the EU?
Yes. PCI Proxy stores card data only in European data centres with GDPR-aligned residency — important for hotel groups and OTAs handling guests across borders.
Take guest payments out of PCI scope
Tell us about your booking, PMS and front-desk flows, and we'll map a tokenization setup that keeps you on SAQ A.